Retailer Returns Policy

We are very confident in the quality of Warmup products, many of which have manufacturing fault rates of much less than 1%. However we understand that there may be times when returns are necessary.

Items returned from retailers to Warmup Plc will be considered for credit in accordance with the following guidance:

• Returns should be notified to Warmup prior to sending.
• Warmup will issue a Return Authorisation Number to be stated on all paperwork.
• Returns without a valid return authorisation number may be rejected.
• All returns will be subject to testing.
• Dependent on results of testing, credits may be issued for current product lines as follows:
  • Subject to a manufacturing fault – Full Credit.
  • Working reusable condition – Credit subject to restocking charge.
  • No manufacturing fault and not reusable condition – No Credit.

Restocking charges may be levied and will be the higher of:

• 20% of the invoice value of the goods.
• £25.

This policy is for guidance only and is in addition to any product warranties.

All sales are made under Warmup Plc Terms and Conditions of Sale.
A copy of which is available on www.warmup.co.uk