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4iE cannot find my SSID WiFi name


4iE Smart WiFi Thermostat

If your 4iE cannot find the SSID WiFi name please check the following:

Check that your WiFi network is 2.4GHz.
If it is, next make sure that the SSID name has not been hidden. You will need to go into your router settings to check this. ( usually it would have a tick box next to SSID name)

Check if it may be a range issue, Using a smart phone set up a mobile hotspot.

if the 4iE detects your mobile phone hotspot and connects, the distance between the 4iE and your router could be the issue.

A WiFi extender maybe necessary to boost your WiFi signal strength.