Everything You Need to Know About Warmup’s Warranties  

Warmup’s heating solutions are trusted around the world for their innovative technology and ease-of-installation and all our products feature market-leading warranties too. In this guide, we’ll walk you through the guarantees available on every heating system and controller as well as letting you know what support is available to you if anything goes wrong with your heating. You’ll find out: 

• Why warranties are so important 
• The guarantees of our electric floor heaters 
• How Warmup water UFH systems are warrantied 
• The 24/7/365 available support for your heating  
• How Warmup can assist in fixing your heating system  

What are the benefits of warranties? 

Simply put, a warranty will protect you in case anything goes wrong with your heating system in the future. For the duration of your warranty agreement, your system will be guaranteed to perform at its best and if for any reason it doesn’t, you’ll be able to either get it fixed or even replaced by the manufacturer. Warmup are so confident in our heating solutions that many of our products feature lifetime guarantees for total peace of mind. To enjoy the benefits of a Warmup warranty, all you have to do is register your new system or heating controller with Warmup within 30 days of purchase and make sure it is installed by a qualified contractor in accordance with building code regulations. 

Looking to register your Warmup warranty? Complete the online form today.  

What warranties are offered on electric floor heating systems? 

Electric underfloor heating is an increasingly popular heating method in homes across the world, offering a cleaner, more energy-efficient heating solution than more traditional options. Our range of heaters can be installed quickly in renovation projects – with some systems being able to be installed within a room in under a day – and all come with generous guarantees.  

Warmup’s Loose Wire System, Sticky Mat System, DCM-PRO Heated Decoupling System and Inscreed Heating Cable System all come with a Lifetime Limited Warranty, meaning that you are guaranteed to enjoy energy-saving warmth for the duration of your time spent in your current property. The Foil Heater comes with a 15-year warranty. Electric UFH systems should be installed alongside insulation materials to improve heat-up times and reduce heat-loss and all Warmup insulation is warrantied for a period of five years apart from our Ultralight Underfloor Heating Boards which are warrantied for 10-years. 

Are Warmup’s water systems guaranteed?  

The warranties for all Warmup water systems are based on the warranties of their pipework. These systems typically consist of insulation material onto which the heating pipes are fixed or UFH panels into which the pipework is slotted, alongside a connected manifold and controllers which will regulate the flow-rate and temperature of the water. 

Warmup offer a range of underfloor heating pipes designed for use with specific systems. The PEX-a Underfloor Heating Pipe and the PE-RT Underfloor Heating Pipe are utilised in most of our water systems and they come with a Limited Lifetime Warranty. Our AL-PE-RT Underfloor Heating Pipe features a 50-year warranty. The Warmup Manifold features a 10-year warranty.  

As well as ensuring your new water system is installed by a qualified installer as part of building code regulations, for your warranty to be considered valid you must also make sure the system is not operated at a pressure of greater than 8 Bar, is not operated at a temperature of greater than 60°C and is filled with treated water subtitle for use with PE pipes.  

Water systems are a great choice for new-build projects and larger home renovations, offering low long-term running costs and they can be fitted with heat pumps to allow a truly sustainable heating method for your home.  

Are Warmup thermostats covered by a warranty too? 

Yes, they are. The Element WiFi Thermostat and 6iE Smart WiFi Thermostat are guaranteed for a period of 12-years if they are installed with a Warmup floor heating system. 

Other Warmup thermostats, controls and wiring centres are warrantied for a period of 3-years and you may able upgrade this to a lifetime warranty through a one-off charge.  

How do I get help with my heating system? 

We offer 24/7 365-days-a-year after-sales customer support and a wealth of online resources for quick troubleshooting, so if you ever encounter a problem with your heating, we’re here to help.  

The Warmup Support online portal is packed full of technical support for many of our products. Simply enter your query and you should be able to find a quick resolution to your problem. Can’t find the answer you’re looking for? Get in touch with a member of our team and we’ll work with you on getting your heating system back-on-track. 

For more personalised assistance in the long-term, Warmup Smart Care is an ideal solution. Warmup Smart Care is an enhanced customer service experience that provides real-time bespoke support for your home’s Smart heating system. Using data received from your Warmup WiFi-connected thermostat, our team of experts can deliver remote diagnostics to help resolve most issues you may experience whilst assisting in improving your home’s energy performance. 

Does Warmup offer assistance with installation errors? 

Our SafetyNet™ Installation Guarantee is an industry-leading guarantee that protects you in case of accidental damage of your new floor heating system during the installation process. If you accidentally damage the heater or pipe before covering it with screed or flooring, Warmup will replace it free of charge and even send it directly to you. The SafetyNet Installation Guarantee cannot cover any other type of damage, misuse, or improper installation methods and this guarantee is only valid within 30 days of your purchase.  

Can Warmup come on-site to help fix a problem? 

If your heating system is experiencing a fault that can’t be resolved remotely, our team can work with you in organising an engineer to come to your property to help fix the problem swiftly.

If you’re working on a large-scale project with Warmup, we offer a 360-degree level of support throughout the construction process. We can work with you on-site to ensure a smooth installation of our heating systems and can offer a preliminary repair service for our products too; being able to come directly to you and fix the problem on-site.