Underfloor Heating Troubleshooting Guide 

Our range of floor heating systems offer a lifetime of warmth for your home but, as with any innovative technology, there may be times when your heating system doesn’t function as planned. In this guide, we’ll walk you through the many ways in which Warmup are here to support you if you experience any issues with your heating. You’ll find out: 

• How to get help if your underfloor heating isn’t working correctly 
• Where to find product literature for your heating system 
• The easiest way to set up your heat controls 
• The benefits of our guarantees and warranties 
• How Warmup Smartcare can provide complete support for your heating 

What can I do if my floor heating isn’t working as it should? 

If your heating stops working completely or is taking too long to heat up to your ideal comfort temperature, then there will almost certainly be a quick fix to rectify the problem.  

Electric underfloor heating typically utilises your home’s mains electricity source, so firstly double-check that there have been no connection issues within the property or the local area. If the problem persists, we offer comprehensive troubleshooting tips in our online support hub for all our electric systems. Here, you can find help with installing your system and read through expert information about how to ensure your heating performs at its best. Got a specific question about your floor heating system, insulation or heating controller? Our Questions and Answers section is packed full of frequently asked questions. Simply enter your query and we should be able to provide a solution to your problem. 

Water floor heating systems rarely encounter problems and if they do, it will most likely be an issue with your heat source, whether that be a boiler or heat pump. If you want to speak with Warmup about any issues with your electric or water UFH system, you can contact us anytime and we’ll be happy to help get your heating back on track.  

You can also get oversight of your home’s heating through the MyWarmup online portal and if you’re utilising a Smart heating system, through the MyHeating app.  

Where can I find an installation manual for my heating system? 

Most problems encountered with floor heating are the result of an improper installation, so installing your heating system correctly is the best way to prevent any problems further down the line. All Warmup products come with thorough installation manuals and you can retrieve digital versions of these anytime on our product literature page. 

Can I get help with setting up my floor heating thermostat? 

Yes, you can. Common issues encountered with your heating system may be able to be fixed through the system-connected thermostat and setting them correctly also ensures optimal system performance. Our collection of thermostats provide an easy way to manage your heating, allowing you to clearly check its working status and update your target temperature. Alongside our online technical support, we also provide video tutorials on how to set-up a new Warmup thermostat; read our informative blog post to find out more. 

Looking for a Wiring Diagram for your new Warmup controls? You can also find these on our website, so you can rest assured that your heating system will be installed with precision. 

What if something goes wrong during my UFH installation? 

All newly purchased Warmup products come with our globally renowned SafetyNet Installation Guarantee. This protects you against accidental damage that may occur to your UFH system during the installation process. For instance, in the case of an electric floor heater, if your installer nicks its heating wires whilst fitting it, Warmup will be able to replace your heater free-of-charge. 

Are Warmup products covered by warranties? 

We are proud to offer market-leading warranties on all our products, so in the event of a heating system failure, we will be able to assist you quickly in fixing the problem. We may be able to offer an on-site repair or in some circumstances, a replacement of your heating system. Recently purchased a Warmup underfloor heating system? Find out more about registering your warranty and further details of each product’s warranty in our expert article.  

What kind of aftercare service can I access for my Warmup system? 

If your home is currently heated by a Warmup Smart heating system, then you can enjoy the many benefits of Warmup Smartcare. Utilising secured data from your Warmup Smart thermostat (including the 6iE and 4iE Smart WiFi Thermostats and Element WiFi Thermostat), Warmup Smartcare is a bespoke Smart heating support service that provides real-time support for your home’s heating system and ensures it is always running at its optimal level. With remote diagnostic capability, our team of experts can resolve most issues you may experience with your heating in a matter of minutes – all without the need for an on-site visit from an engineer. We can even help you assess your home’s energy usage and in turn, assist you in saving money on your energy bills too.