Learning More About Smartcare with Michael Hollins, Director of Warmup Smart

Smartcare is Warmup’s latest advancement in customer support, offering real-time technical assistance and big energy savings for the lifetime of a Warmup heating system. To discover more about the benefits of Smartcare, we sat down with Michael Hollins, Director of Warmup Smart. As an expert in smart technology, Micheal is passionate about developing more sustainable ways to heat our homes and is excited to share how Smartcare is helping to achieve this. Read our interview to find out:

• The differences between the three Smartcare membership options
• How Smartcare Efficiency+ can unlock energy savings of up to 25%
• How Smartcare Maintenance+ gives you exclusive access to the UK’s only dedicated network of UFH engineers
• The benefits of the service for heating installers
• How easy it is to sign up to Smartcare

What is Smartcare by Warmup?

Smartcare is our new heating support service that connects Warmup’s heating experts directly to our customers’ heating systems via their Smart Thermostat. It provides total peace of mind for the end-user: through real-time system performance monitoring to 24/7 proactive advice to free on-site callouts, if needed.

With the launch of Smartcare, we’ve connected our expert knowledge directly to hundreds of thousands of floor heating systems overnight, helping us with our mission of changing the way we heat our homes by making your home more comfortable, more efficient and ultimately, more sustainable.

What are the Smartcare subscription options?

Smartcare is split into three membership strands. Let’s go through them one-by-one.

1. Smartcare React

Our free-of-charge service is available for all Warmup Smart Thermostat users. Smartcare React allows our team to remotely diagnose most issues that a heating system may experience instantly, using live and historical performance data. With Smartcare React, you can reach us directly over the phone with no need for lengthy troubleshooting or call outs, because we can see exactly what the system is, and isn’t doing.

2. Smartcare Efficiency+

As a premium upgrade, Efficiency+ ensures that a heating system is performing at its best by identifying efficiency opportunities in a property – helping you to optimise your heat schedules, reduce energy wastage and save money on your energy bills. As an Efficiency+ user, you will also receive monthly reports containing personalised recommendations and energy insights.

3. Smartcare Maintenance+

Our third strand of the service, Smartcare Maintenance+ is another premium upgrade and includes all React and Efficiency+ features alongside rapid repair assistance for your Warmup system – allowing you to enjoy priority support, annual system health checks and free on-site repairs from the UK’s only dedicated network of underfloor heating engineers. We can even address any issues experienced by your heating system after your flooring has been laid.

Interested in Smartcare but not yet a Warmup user? Get a free online quote to find the best floor heating system for your needs.

Can Smartcare help to reduce the costs of heating a home?

Yes, it can. Underfloor heating is already a much more cost-effective heating method than traditional heating options but by optimising energy usage and preventing wasted heating, with Smartcare you could unlock up to 25% in energy savings. Smartcare does the complex thermal modelling of your home for you and applies Warmup’s expert knowledge to your heating system – ensuring it is always comfortable, efficient and reliable.

Is Smartcare by Warmup suitable for use in large-scale projects featuring multiple heating zones?

Absolutely: Smartcare’s innovative technology monitors rooms as a group, not just individually – leading to a more energy-efficient heating solution for multi-zone residential or large commercial projects.

What are the key benefits of Smartcare for underfloor heating installers?

If you’re an installer, with Smartcare you can rest assured that we’ll take care of your customers long after your installation of their heating system. We will provide round- the-clock technical assistance and in the event of any heating failure, our remote diagnostics technology means that we know the issue an end-user is experiencing before coming to site – meaning our repairs are fast, minimally invasive and effective.

Will Smartcare users’ data be secure?

Smartcare has been fully developed and operated in-house by Warmup from our London HQ, meaning that your data is strictly private, adheres to GDPR rules and will never be shared with third parties without your explicit consent. To provide this world-class service, we generate millions of data points daily across our global network of smart thermostats, using industry-standard protections and robust cloud infrastructure.

How do you sign up to Smartcare?

You just need one of our Smart thermostats. Smartcare works with all Warmup Smart controls, past and present: the 4iE, 5iE, 6iE, 6iE Mini, Element & the brand new 7iE Smart Matter WiFi Thermostat.

Simply connect the thermostat to the internet using the free MyHeating app and the Smartcare React service will be automatically set up to look after the Warmup system, with no additional steps required. If you want to upgrade to Smartcare Efficiency+ or Maintenance+, simply log into the MyWarmup web portal and choose your preferred membership – it’s already linked to your Warmup account and thermostats. You can change your selected package or cancel at any time.

Ready to enjoy all the benefits of Smartcare for your home’s heating? Sign-up today.